GET IN TOUCH

To help us resolve your issue quickly, please include the following in your support email: FOR PAYMENT ISSUES: - Transaction ID (from Razorpay payment confirmation) - Amount deducted - Date and time of payment - Screenshot of payment confirmation (if available) - Issue description FOR TECHNICAL ISSUES: - Your registered mobile number - Device type (Android/iOS/Desktop) and browser - Description of the issue with steps to reproduce - Screenshot of the error (if possible) FOR ADVISORY FEEDBACK: - Pincode / Location - Crop name - What advisory you received and what you expected - Your actual field conditions FOR ACCOUNT ISSUES: - Registered mobile number (do not share OTP) - Description of the issue

CUSTOMER SUPPORT (support@krishosaathi.in): - General queries: Within 24 business hours - Payment disputes: Within 24 business hours - Technical bugs: Within 48 business hours - Feature requests: Acknowledged within 7 days GRIEVANCE OFFICER (grievance@krishosaathi.in): - Formal grievances: Within 48 business hours - Resolution target: Within 30 days - Required by: Information Technology Act, 2000 ESCALATION: - If your grievance is not resolved within 30 days, you may escalate to: - Consumer Disputes Redressal Forum (Consumer Protection Act, 2019) - Data Protection Board of India (Digital Personal Data Protection Act, 2023) - Cyber Crime Cell, Guwahati Police (for fraud/security issues) BUSINESS PARTNERSHIPS: - FPO partnerships, Govt collaborations: business@krishosaathi.in - Media and press queries: press@krishosaathi.in

Q: I paid ₹99 but premium is not activated? A: Email support@krishosaathi.in with your transaction ID. We will activate within 4 hours. Q: How do I get farming advisory in Assamese? A: Select "অসমীয়া" from the language selector in the top navigation bar. Q: The mandi price shown seems wrong? A: Prices are from data.gov.in and may have a 24–48 hour delay. For latest prices, check your local mandi directly. Q: I uploaded a disease photo but got no result? A: Ensure the photo is clear, well-lit, and shows the affected leaf/plant. File size must be under 5MB. Try again or use text-based symptom description. Q: How do I apply for PM-KISAN through KrishoSaathi? A: Go to Schemes section → PM-KISAN → tap "Apply Now" — you will be redirected to the official PM-KISAN portal (pmkisan.gov.in). Q: Is my mobile number safe with KrishoSaathi? A: Yes. We never sell your number. It is used only for OTP and farming alerts. See our Privacy Policy.