LEGAL REQUIREMENT — IT ACT 2000

A grievance is a formal complaint about KrishoSaathi's services, content, data handling, or conduct that: - Has not been resolved through regular customer support (support@krishosaathi.in) within the expected timeframe. - Relates to a violation of your legal rights as a user or citizen under Indian law. - Involves concerns about illegal content, privacy violations, or data misuse. - Relates to a complaint under the IT Act, 2000 or DPDPA 2023. TYPES OF GRIEVANCES WE HANDLE: - Privacy violations — unauthorized use or sharing of your personal data - Account access issues — inability to delete account or access your data - Illegal or harmful content — content that violates Indian law - Payment disputes — unresolved billing issues after standard support - Discrimination or unfair treatment - Any other violation of our Terms of Service or applicable law

STEP 1 — CONTACT CUSTOMER SUPPORT FIRST: Before filing a formal grievance, please contact support@krishosaathi.in. Most issues are resolved within 24 hours at this level. STEP 2 — FILE FORMAL GRIEVANCE (if unresolved within 3 business days): Email: grievance@krishosaathi.in Subject: "Formal Grievance — [Brief Description]" INCLUDE IN YOUR GRIEVANCE EMAIL: - Your full name - Registered mobile number (do not share OTP) - Grievance category (privacy / payment / content / account / other) - Detailed description of the issue - Date when issue first occurred - Steps already taken to resolve (including support ticket ID if any) - Supporting documents or screenshots - Desired resolution STEP 3 — ACKNOWLEDGEMENT: You will receive an acknowledgement email within 48 business hours with a Grievance Reference Number. STEP 4 — INVESTIGATION & RESOLUTION: We will investigate and provide a resolution within 30 days of acknowledgement.

If your grievance is not resolved satisfactorily within 30 days, you may escalate to: CONSUMER PROTECTION: - Consumer Disputes Redressal Forum (District/State/National) - Under: Consumer Protection Act, 2019 - Portal: https://consumerhelpline.gov.in - Helpline: 1800-11-4000 (toll free) DATA PROTECTION: - Data Protection Board of India (once operational under DPDPA 2023) - Ministry of Electronics and Information Technology (MeitY) - Portal: https://meity.gov.in CYBER CRIME: - National Cyber Crime Reporting Portal: https://cybercrime.gov.in - Helpline: 1930 - Local Cyber Crime Cell, Guwahati Police INTERNET INTERMEDIARY COMPLAINTS: - Appellate Committee under IT Rules, 2021 - For content-related grievances not resolved by Grievance Officer

WENSLink Private Limited maintains a Grievance Register as required by law. GRIEVANCE REGISTER DETAILS: - All formal grievances received are logged with date, category, and status. - Grievances are reviewed monthly by management. - Patterns of complaints inform platform improvement priorities. - Anonymous summary statistics may be published in our transparency report. PRIVACY OF GRIEVANCES: - Your grievance details are kept strictly confidential. - Only authorised personnel involved in resolution have access to grievance details. - Grievance records are retained for 3 years as required by IT Rules, 2021.